Policies & terms.

Ordering & payment

LoLaMan Co. sells ready-made, in-stock items through our Shop and made-to-order pieces through our custom order form and Instagram (@lolamanco7).

• Shop purchases are paid securely through Stripe by credit or debit card, Apple Pay or Google Pay. We never see or store your full card details.
• Prices are in US dollars. Shipping is added at checkout.
• Ready-made items are one of a kind or in very limited quantities. An item is yours once your payment is complete.
• If something goes wrong with your order or an item sells out at the same moment, we'll contact you and issue a full refund.

Custom orders

• Design proof. After you send a request, we'll email you a design proof and a quote. Nothing is engraved until you approve the proof in writing (email or Instagram message).
• Check carefully. Please review names, dates and spelling on your proof. Once approved, we engrave exactly what's on the proof, and we can't be responsible for errors in approved text.
• Payment. Custom orders are paid in full once you approve the proof, before engraving begins.
• Timing. Most custom orders are ready in 1–2 weeks after proof approval. Larger or bulk orders, such as closing gifts, may take longer. We'll confirm timing with your proof, so let us know your "needed by" date.
• Your artwork. If you send us a logo, photo or design, you confirm you have the right to use it. We won't engrave content we believe is hateful or infringes someone else's trademark or copyright.

Shipping & pickup

• Local pickup is free. Choose "Local pickup" at checkout and we'll email you to arrange a time and place.
• Standard shipping is a flat $8 per order to addresses in the United States. We don't currently ship internationally.
• Ready-made items usually ship within 3 business days. Custom orders ship once they're finished.
• We'll email you when your order ships. Once a package is handed to the carrier, delivery times are up to them.
• Please double-check your shipping address. If a package comes back because of an incorrect address, we'll reship it once the shipping cost is covered again.

Returns & refunds

Custom and personalized items

Because they're made just for you, custom and personalized items are final sale and can't be returned or exchanged, unless they arrive damaged or we made a mistake that doesn't match your approved proof.

Ready-made shop items

If you're not happy with a ready-made item, you may return it within 14 days of receiving it, as long as it's in the same condition you received it in. Contact us to start a return. Returned items must be shipped back to us by the buyer, at the buyer's expense. Once we receive the item back, we'll refund the item price to your original payment method. Shipping costs are non-refundable, including the original shipping and the cost of returning the item.

Damaged or incorrect items

If your order arrives damaged, or isn't what you ordered, email us within 24 hours of receiving it, with a photo of the damage or the incorrect item. We'll make it right with a replacement or a full refund, including shipping.

Cancellations

• Custom orders can be cancelled for free any time before you approve the design proof. Once engraving has started, they can't be cancelled.
• Shop orders can be cancelled for a full refund until the item has shipped or been picked up.

Materials & care

We work with natural materials, so every piece is a little different. Wood grain, color and slate texture vary, and photos may not exactly match the item you receive. These natural variations aren't defects.

• Wood boards: hand wash with mild soap and dry right away. Don't soak them or put them in the dishwasher. Rub with food-safe mineral oil now and then to keep them looking their best.
• Slate coasters: wipe with a damp cloth. Slate edges are naturally rough and may shed a little dust at first.
• Leatherette journals and patches: wipe clean with a damp cloth. Keep away from prolonged heat and direct sun.
• Flasks: hand wash only. Not for hot liquids.

Privacy

We only collect what we need to make and deliver your order:

• What we collect: your name, email, phone number and shipping address, plus any order details or photos you send us.
• How we use it: to reply to you, make and deliver your order, and send order updates. We don't sell or rent your information, and we won't add you to a mailing list without asking.
• Who helps us: payments are processed by Stripe, and order request forms are delivered to our email by Web3Forms. Shipping carriers receive your name and address to deliver your package.
• Your choices: you can ask us to see, correct or delete your information at any time by emailing lolaman7@icloud.com, except records we need to keep for taxes and accounting.

Terms of use

• By placing an order or using this website, you agree to these policies.
• All photos, designs and text on this site belong to LoLaMan Co. Please don't copy or reuse them without permission.
• We do our best to keep product information and prices accurate. If we find an error after you order, we'll contact you before going ahead.
• To the extent allowed by law, our responsibility for any order is limited to the amount you paid for it.
• We may update these policies from time to time. The version posted here when you place your order applies to that order.

Contact

Questions about an order or these policies? We're happy to help.

• Email: lolaman7@icloud.com
• Instagram: @lolamanco7